Help
Support
Answers to the questions asked most, and two ways to reach the team.
Last updated
Get help
- In the app: More → Contact Support. Send your problem with a screenshot if it helps. The reply arrives in the same place, with a notification.
- Email: rotamateapp@gmail.com
- Telegram: https://t.me/RotaMate
RotaMate is run by one developer. Messages are answered as soon as possible, usually within a few days.
Common questions
Why is my account waiting for approval?
Every new account is checked against the university ID you uploaded before it can book. If the ID photo is unclear you will be asked for a new one.
How do I join a unit?
Open My Shifts, add a unit, and enter the unit code your coordinator gave you.
Why can't I book a shift?
The usual reasons: the shift is full, the cycle has not opened yet, you are still in a cooldown after cancelling, the shift overlaps one you already have, or you have reached a limit your coordinator set. The app tells you which.
How are points worked out?
Each shift carries the points your coordinator set for it. Your total for a cycle is the sum of your booked shifts plus any adjustment your coordinator made.
How do I cancel a booking?
Open the shift and tap Cancel booking. Each unit sets how late you can cancel; after that, ask your coordinator or offer the shift for a swap or transfer.
I'm not getting notifications.
Check that notifications are allowed for RotaMate in your phone's settings. If they are, sign out and back in.
How do I add my shifts to my calendar?
More → Add shifts to calendar. RotaMate keeps the events up to date as you book and cancel.
How do I use Face ID or my fingerprint to sign in?
Sign in once with your password. From then on the sign-in screen offers it.
How do I add the home-screen widget?
Add it from your phone's widget gallery. More → Help & Guides has a step-by-step guide.
Can the AI be wrong?
Yes. Ask AI and the Duty Assistant are basic helpers for simple questions. Check anything important in the app.
How do I delete my account?
More → Account → Delete Account. See "Delete your account" for what happens: https://rotamate.net/delete-account
Attendance
Is Attendance weekly or monthly?
Monthly. Each date holds the session you set for it, and a date you have not set is a day off. To put one session on many dates, use Fill dates, or fill the month from the Excel sheet your office sends.
Who can see my attendance?
Your friends and your groups see your attendance days while Attendance is on. Turning Attendance off stops that, and the reminders with it. A unit's coordinators see a month only when you share that month from the unit's Attendance tab, and you can stop anytime.
What does OFF SHIFT mean?
A friend's page shows your own attendance on the days they have a shift. When no shift of yours is around it, it carries the tag OFF SHIFT.
Can I get my month as an Excel file?
Yes. Open the Attendance tab, go to the month you want and tap Export. A coordinator who collects a unit's attendance exports one file with every member's name.